We take moderation very seriously in the GCROCK Community Discord. One of our goals is to achieve a toxic free environment for our members and we also want to be available for any questions that you may have.
To achieve all of this we need a moderation team and process. This article will explain everything you need to know about moderating in our community and how to start on your moderator path with us.
You don’t need any roles to help keep our community safe from toxicity or to help people with any questions. We encourage that you actively help others but we do ask that you do not get involved in any drama if you see it.
Attempting to cool down a situation can often lead to more people getting involved and more of an issue than what it first was. If you see anything out of line in the community we suggest that you raise a ticket and let our moderator and admin team handle it.
If you have our community “SHD Agent” role then you are invited at any point to join our mod in training program. Joining this training allows you to learn how we deal with all sorts of situations and you can take part in moderation practice if you choose.
The benefits of joining our Mod in Training program are as follows;
- Access to our ticketing system: With viewing permission to our ticketing system you will be able to see first hand how raised tickets get handled by our moderators and admins
- Access to our Moderator Information Forum: This forum holds a lot of information which is designed to support moderators in their role.
- Access to a Training Channel: As a mod in training you are able to share screenshots in this channel and describe how you would handle it. You can take screens from the ticketing system or anywhere in the community if you see anything you feel needs moderating. Admins & Senior Moderators will feedback on anything shared.
You should not perform any moderator actions while in this role. This role is designed to train you so that you have a greater understanding on how we manage moderation in our community.
For those wanting to achieve a full moderator role you should actively share in the training channel. This should be easy as tickets are created daily at times and you have many channels of activity.
As admins we are looking to get you on the same wavelength as us. We will work with you through feedback to coach you until you are ready to take the role.
There is no fixed limit on how many moderators we have but we manage moderator spaces on;
- Server demand for more moderators
- How many moderators we have on each platform
- Activity of current moderators
When we have space for new moderators we will choose from the people that are ready for it within our mod in training program.
Having the full moderator role will allow you to perform moderator actions in-line with our moderator information & guidelines found within the Discord Server. You will still have support from Admins, Senior Moderators and your Moderator Team.
The senior moderator role is for moderators that survive the test of time. Moderating can be difficult and we are thrown many different scenarios that can be tough to deal with, especially if it involves friends!
Moderators that have seen it all and continue to deliver a safe community for all over a long stretch of time may get offered senior moderator positions when available. As a senior moderator you will;
- Support the Moderator Team with feedback and advice when needed
- Be a point of contact for the Moderator Team
- Support the Admins with our Mods in Training
- Attend some Admin meetings
- Support Moderator meetings with Admins
Space doesn’t open up often within our Admin Team but when it does we will look at Senior Moderators as potential candidates to fill positions.
Every effort has been made in our process to ensure everyone is on the same page but there will be times where there is a difference in opinion. Even today we face new challenges we have not dealt with before but on the flip side, many of us may have dealt with certain situations before.
Senior Moderators will step in and take over situations when they feel it is needed. Admins will step in and take over if ever they feel it is needed. Co-Founders and Founder will step in and take over if ever they feel it is needed.
Respect must be given in these situations and trust. Discussions can be held away from the situation if needed but we should never argue or debate anything if someone steps in on a situation.
Moderation can be tough and during busy times it can get very strenuous. You can take a break at any time and pick up your role again once rested and ready. You will only lose your role if you step down from it or;
- Losing your “SHD Agent” role will remove any moderator roles you have
- Not adhering to moderator guidelines will risk loss of roles
- Leaving the server will automatically lose all your roles
- Having no server activity for a long period of time will remove your roles
If you have any further questions regarding our moderator roles feel free to reach out to us through our contact section within the GCROCK Community Discord.
Here are some other articles that you may want to take a look at;
- SHD Agent Role
- Community Commendations
